Frequently Asked Questions
TECHNICAL SUPPORT
Call Toll Free 1-888-461-8760
Q: What is my
username?
A: Your username
will be the name you choose during signup. Example:
user@mycatholicisp.com
(for regular and accelerated dialup) and
user@mycatholiclife.net (for
filtered dialup.
Q: Can I change my username
and password?
A: You may change
only your password by calling Technical Support at 1-888-461-8760.
Q: How do I set up
my browser for my CIS Filtered Service ?
A: On
Internet Explorer go to Tools, Internet Options,
Connections, Click on your CIS dial-up account, then click on
settings, click on the box that says use a proxy server, in
the address box enter proxy-01.safepages.com, Port 8965. On
Firefox,
go to Edit, Preferences, on the categories box, double click on
Advance, click on Proxies, check on Manual Proxy
configuration, on HTTP proxy enter proxy-01.safepages.com,
Port 8965.
If you have problems configuring it yourself, call technical support
at 1-888-461-8760.
Q: Can I use the service
on multiple computers?
A: Yes, you can
use your dialup account on multiple computer, just not at the same time.
Q: Will I be charged
extra if I connect with a number that is long distance?
A: Yes. Please ensure
that the number(s) you choose are local calls. We are not responsible
for any long-distance charges incurred by your account.
Q: Why am I receiving
Possible Interruption of Service email messages?
A: 90% of the
time your credit card has expired. You may call billing at
1-719-213-1168 and update your
billing information.
Q: How do I set up my
email?
A: There are step-by-step
instructions at
this link.
Q: What if the number
I’m dialing is not a local number?
A: Contact Technical
Support for assistance or email
Support@mycatholicisp.com . If emailing us, please
include your name, your preferred way to contact you, and a description
of the situation.
Q: How do I add additional
email accounts?
A: When you sign
up for service you can have up to five (5) email accounts. These
accounts do not have to be set up at the same time. To add an email
account email
support@mycatholicisp.com with the new account name and password.
Q: I keep receiving an
error message when I try to connect. What do they mean?
A: An error message
with the number 691 could mean that your account is inactive. Please contact
our Customer Service department at 1-888-461-8760 for this or any other
error messages.
Q: Is this going to be
long distance?
A: If there is a
local number in the list during signup process, then no, there will not
be any long distance charges.
Q: Can I use numbers
in my password?
A: Yes, you can use numbers in your password.
Q: My computer says “I’m
Connected” but what do I do now?
A: You can open a browser such as "Internet Explorer" or "Netscape"
by clicking the "E" or "N" icon on your desktop. Alternately, you can
go to the start button on your task bar. Scroll to programs and click
on "Internet Explorer," then type a URL into the address field and press
enter.
Q: Are there more numbers
to dial in with other than the one I am using now?
A: We have many access number to choose from. Visit
http://www.rcin.net/access-numbers.htm
.
Q: What number do I call
to change my Credit Card Information?
A: You may change your account information by calling
tech support.
Q: Are there certain
Hours that I can call the Tech Support Number?
A: You can call us 24 hours a day, 7 days a week.
Q: How do I get my Web
mail?
A: Open a browser such as "Internet Explorer" or "Netscape" and
go to "https://webmailcluster.perfora.net/". Type in your email user name and password,
then click the enter button.
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